The Coffee Shop Palette

Shipping & Returns Policy

We’re committed to making your Colour Me Cosmetics shopping experience smooth from checkout to delivery. Please review the details below before placing your order.

Order Processing

• Orders are confirmed once payment has been successfully received.
• Most orders are processed and shipped within 1–3 business days after order confirmation.

Shipping Options

Local Delivery (Nassau & New Providence)
• Delivered via local courier or Colour Me Cosmetics staff.
• Delivery is typically same day or within 1–2 business days.

Store Pickup (Nassau)
• Free store pickup is available during regular business hours.

Domestic Bahamas Shipping (Family Islands)
• Shipped via reputable Bahamian carriers.
• Delivery time varies by island and carrier logistics.

International Shipping
• Shipped worldwide via FedEx.
• Transit times depend on destination and the FedEx service selected at checkout.
• International customers are responsible for any applicable customs duties, taxes, and clearance fees.

Shipping Rates

• Shipping rates are calculated at checkout based on weight, dimensions, destination, and selected courier.
• Free store pickup is always available.

Tracking

• Tracking details will be emailed once your order has shipped.

Lost or Damaged Shipments

• If your order is lost or arrives damaged, contact us immediately.
• For international shipments, we will assist with the carrier claim process where applicable.

Return & Refund Policy

Return Eligibility
• Returns are accepted within 14 days of delivery.
• Items must be unused, unopened, and in original, resalable packaging.
• Sale/clearance items and opened cosmetic products are not eligible for return unless defective.

Defective or Incorrect Items
• If your order arrives defective or incorrect, contact us right away with your order number and photos.
• We will arrange a replacement or refund at no additional cost when approved.

Refunds
• Approved refunds are issued to the original payment method.
• Please allow 7–10 business days for the refund to process after we receive and inspect the returned item(s).

Return Shipping
• Defective items (The Bahamas): return shipping is covered by Colour Me Cosmetics.
• Change-of-mind returns: the customer may be responsible for return shipping costs.

Questions

If you have any questions about shipping, returns, or an order, please contact us:
Email: colourmebeauty@outlook.com
Phone: 242-556-2550
Location: Nassau, Bahamas