FAQs

Frequently Asked Questions

Where is Colour Me Cosmetics located?

We are proudly located in Nassau, Bahamas, and serve customers locally and internationally.

How can I place an order?

You can place an order in the following ways:

  • Shop in-store

  • Order through our website for local delivery, store pickup, or international shipping

What payment methods do you accept?

We accept the following payment methods:

  • All major credit cards

  • PayPal

  • Cash for in-store pickup

All payments are processed securely.

Do you offer store pickup?

Yes. Select Store Pickup at checkout and collect your order at our Nassau location during regular business hours.

How long does it take to process my order?

  • Orders for in-store pickup or local delivery are typically processed the same day.

  • Orders requiring shipping are processed within 1–3 business days after payment confirmation.

How long does shipping take?

Estimated Delivery Times

  • Nassau & New Providence: 1–3 business days

  • Family Islands: Delivery time varies by island

  • International (FedEx): Based on the FedEx service selected at checkout

Do you ship internationally?

Yes, we ship worldwide via FedEx. International customers are responsible for any applicable customs duties, taxes, or clearance fees.

How will I track my order?

Once your order ships, a tracking number will be emailed to you.

What is your return policy?

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

  • Opened cosmetic products are not eligible for return unless defective.

What if my item is damaged or incorrect?

Please contact us immediately with your order number and clear photos of the issue. We will arrange a replacement or refund as appropriate.

Can I cancel my order?

Orders may only be cancelled before shipment. Once an order has shipped, it must follow our return policy.

Do you offer refunds?

Yes. Approved refunds are issued to the original payment method within 7–10 business days after the returned item is received and inspected.

Are my payment details secure?

Yes. All transactions are encrypted and processed through trusted, secure payment providers.

How do I contact Colour Me Cosmetics?

Location: Nassau, Bahamas
Email: colourmebeauty@outlook.com
Phone: 242-556-2550